Return Policy (Finland)

Return Conditions for Domestic Shipments (Finland)

The customer has a 14 day right to return online purchases in accordance with Finnish Consumer Protection Act. The right to return applies only to unused and merchantable goods in the original packaging. This means that the products must have all the price tags etc. attached and the shoe boxes must be intact.

If the products are not returned correctly the products will be sent back to the customer and the customer will be liable for the postal and handling costs. For more information on consumer rights in the online store, visit the Consumer Agency website.

If you would like to change your order please contact our Customer Service by e-mail or by calling.

You can return your product by post with return code 653485.

We charge a handling fee of EUR 5 for postal and matkahuolto returns.

If you have paid for shipping in your order they will not be refunded.

If a shipment is not picked up from Posti or Matkahuolto and is returned to us we will charge a 20€ service fee.

Returns and Exchanges in the Store

You can also return or exchange products purchased from the online shop without charge to our store in Kokkola. 

Return address:

Lautakylä Oy (Boardvillage)

Tehtaankatu 3

67100 Kokkola

Finland

We will not accept returns more than 14 days after delivery.

Money refund

If the customer has paid the products through Paytrail we will make a refund there. The refund is made to the same account that payment of the order was made from. This normally takes a couple of days.

If you have made the payment using Jousto you can find the return policy on their website; https://www.jousto.com/kuluttajalle/tuotepalautukset

Problems with shipping and defective products

If the product has been lost during transport, damaged or the wrong product is delivered to the customer, the customer must immediately report the error to info@boardvillage.fi or by calling +358447650033

Notice of incorrect delivery or defective product must be made within 14 days of receiving the product.

We reserve the right to change our delivery terms. The customer must check with the terms of delivery in advance.

Lautakylä Oy handles all customer information in complete confidentiality and undertakes not to disclose customer information to a third party.